New Promotions
Miracle Brand get 15% off any purchase with code SHOP15
Is Miracle Brand sold in any stores?
We are direct to consumer company. We cut out the middleman and the retail store to pass the savings on to you, the consumer! Are there any coupon codes? Sign up for our mailing list to be a part of our exclusive savings program. We occasionally run promotions and discount codes, but we believe our products already have great value. How do I get in touch with you? You can contact us at hello@miraclebrand.co for general inquiries and updates regarding your order. If you have a more urgent request for exchanges, cancellations or modifications, you can contact us at orders@miraclebrand.co. We typically respond within 1-2 business days and we are available 24/7.
Products
We also ran multiple independent tests where our towels were subjected to repeated wash cycles. Our towels were removed at 25, 50, 75, and 100 wash intervals to see if the antibacterial system was washed away in any of these instances. The results revealed that the towels remained 99.9% effective even after 100 washes. So your towel will always be as effective for the lifetime of the product. What certifications do your bath products have? All of our towels are STANDARD 100 by OEKO-TEX® (11-25127 and 17.HIN.04678). STANDARD 100 by OEKO-TEX® is an independent testing and certification system for textile products from all stages of production (fibers, yarns, fabrics, dyeing, ready to use end products, accessories) along the textile value chain. How should I care for my towels? Visit our Care Guide for information on how to care for your Miracle Brand bath products.
Orders
What methods of payment do you accept? We accept all major credit cards please note, we can only accept one form of payment per order. Will I be charged sales tax? Sales tax will apply only for orders shipped to New Jersey. What is the status of my order? To track your order, please set up an account at check out. This allows you to log in and receive the most up-to-date information on your order. We also send out emails with your tracking information once the order ships out. What if I need to modify my order? Once an order is placed, our warehouse works swiftly to ensure speedy delivery to your home. However, please contact us at orders@miraclebrand.co and we will try to modify it before it ships out. If we are unable to modify it before it ships out, you can initiate a return once you receive your order. What if I need to cancel my order? Once an order is placed, our warehouse works swiftly to ensure speedy delivery to your home. However, please contact us at orders@miraclebrand.co and we will try to cancel it before it ships out. If we are unable to cancel it before it ships out, you can initiate a return once you receive your order. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00 AM – 5:00 PM EST What is your return or exchange policy? Visit our Return Policy for information on how to return your Miracle Brand bath products.
Shipping
Which shipping carrier do you use?
We currently use UPS, Fedex, and USPS. We do not deliver to PO Boxes.
How quickly will I receive my order?
Orders placed before 2 PM EST generally ship the same business day, and all ground orders typically ship within 24 business hours of being placed. Once shipped, ground orders typically arrive 3-5 business days from the time they leave our warehouse
Holiday orders may experience delayed shipments and deliveries due to higher than average order volume
What type of packaging do you have?
We care about the environment. Like our textile products, all of our packagings is eco-friendly and sustainably produced. Our boxes are made without the use of lamination and are 100% recyclable. Whether you’re giving this as a gift, or using it for yourself, our packaging is extremely professional to ensure the highest quality of service.
Where does Miracle Brand ship?
As of right now, we only ship within the USA (including Alaska and Hawaii). We plan to include international shipping within the next couple of months.
How much does shipping cost?
We provide free domestic ground shipping for all orders within the USA
Can I get my order expedited?
You can select express or overnight shipping at checkout for domestic orders. There is an extra charge for all orders that are expedited. Orders must be received before 10 AM EST to begin processing the same day it is placed. Once you’ve placed your order, we are unable to expedite it.
Warranty
Are your products covered by warranty?
At Miracle Brand, we have a 5-year quality guarantee on all of our products! If you have an issue with the quality of your product simply email us at hello@miraclebrand.co and we will be in touch to find a solution.
Are your products covered by a warranty?
If you would like to submit a quality claim, please email us at hello@miraclebrand.co and someone from our team will reach out to you to work towards a possible solution. Please note that in order to assess the claim, we will need a photo of the defective product.
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